Order Fulfillment

Fulfilling Delivery Orders in Carrot

How to manage, pack, route and deliver online delivery orders in Carrot, including the Today/Tomorrow order date filter and how delivery orders close out.

Intro To Order Fulfillment

The basics of using Carrot to fulfill ecommerce orders

Fulfilling Pickup Orders In Carrot

How to use Carrot to process in store or cubside pickup orders

Delivery Zones

How to set and configure delivery zones

Creating an order for a customer

This is how you create an order for a customer using the carrot admin

Staff Order Notifications

Turn on notifications to alert the team of incoming orders and messages

Delivery Fulfilment With Metrc and Cova

How to operate compliant delivery in New York while using Carrot as your ecommerce and Cova as your Point of Sale

'Push to POS' Errors

This article is intended to assist with understanding and resolving the 'Push to POS' errors that may occur when accepting online orders in Carrot.

Order Fulfillment Overview

Review your online orders in the Overview page in Carrot, and see every status change and edit on an order in its Order History.

Using the Check-In Page in Carrot

How to use the Check-In page to greet customers as they arrive, track who's being helped, and manage your walk-in queue.

Fulfilling Kiosk Orders in Carrot

How to process orders placed on your in-store kiosk using the Kiosk fulfillment board.

Automatic Order Close Out

Orders pushed to your POS now complete themselves in Carrot once the sale is finished: which POS systems support it, how it works, the online-payment capture rule, what happens to canceled orders, and how to turn it off.

Setting Up Delivery Vehicles

Add the vehicles your drivers use for delivery routes, required for Metrc tracking with Cova.