Carrot can now close out online orders for you. When an order is completed in your point of sale, Carrot marks it Complete automatically, exactly as if a team member had clicked the green check mark on the order card, so finished orders leave the board without anyone closing them out by hand. This applies to Pickup, Kiosk and Delivery orders.
Supported POS systems
Automatic close out is available for stores using Cova, Dutchie, Treez or Forleaf. It relies on Push to POS, so it isn't available for Biotrack stores, where Push to POS is not supported.
How it works
Push the order to your POS as usual with the Push to POS button on the order card (or automatically, if support has enabled auto-push for your store). Once it succeeds, the card shows the POS Order Id and POS Status.
Ring up and complete the sale in your POS the way you normally would.
Once the sale is completed in your POS, Carrot completes the order and it leaves the fulfillment board. There's no need to click the green check mark.
If you take online payments
For orders paid online through Aeropay or Stronghold (CovaPay), the payment arrives pre-authorized and needs to be captured in Carrot. Click Capture on the order card and confirm the amount before the sale is completed in your POS, exactly as you do today. See Capturing Online Payments.
Note: Carrot will not automatically close out an order whose online payment has not been captured in Carrot. The order stays on the board in its current status until you capture the payment, so you never lose the Capture button to an order that completed early. Orders paid in store (cash, debit and other in-person methods) are not affected and close out as soon as the sale is completed in the POS.
Canceled orders
Cancellations sync too. If an order is canceled in your POS, it is canceled in Carrot as well.
Cova stores: canceling an order in Cova does not cancel it in Carrot. Cancel the order in Carrot as well so it leaves the board.
Finding closed orders
Completed and canceled orders are always available on the Overview page under Fulfillment. Use the Status filter to show Complete or Canceled orders, and expand any order to see its full contents and POS transaction information. See Order Fulfillment Overview.
Turning it off
Automatic close out is turned on for every store on a supported POS. If you'd rather close out orders yourself, reach out to Carrot Support from the Contact Support button in the bottom corner of the admin, or email support@getcarrot.io, and we'll turn it off for your store.