Fulfilling Kiosk Orders in Carrot
How to process orders placed on your in-store kiosk using the Kiosk fulfillment board.
Written by Dayjia · Updated
Orders placed on an in-store kiosk appear on their own Kiosk board, found under the Fulfillment section of the Carrot Admin. This is separate from the customer-facing kiosk display on your website — for setting that up, see Adding a Kiosk Display to Your Website.
Kiosk Order Statuses
Open
Working
Ready
Expiring
Customer Canceled
These statuses work the same way as the Pickup board: when a customer completes checkout at the kiosk, the order appears in Open. Once a budtender starts preparing it, move it to Working. Once it's ready to hand off or the customer has completed in-person verification, move it to Ready. If an expiry window is set, unclaimed orders move to Expiring as they approach that window.
Order Cards
Kiosk order cards show the same information as other order cards: item list with quantity and cost, service fees, subtotal, tax, rounding, and total, along with the payment method the customer selected at the kiosk.
Pushing to the POS
Like Pickup and Delivery orders, each Kiosk order card has a Push to POS button. Click it to send the order into your point of sale — once it succeeds you'll see the POS Order Id and POS Status on the card. Push to POS is not available with Biotrack.
Automatic Close Out
On Cova, Dutchie, Treez and Forleaf, a Kiosk order that has been pushed to the POS completes itself in Carrot once the sale is finished there, so there's no need to click the green check mark. If the order was paid online, capture the payment in Carrot first: an order with an uncaptured online payment stays on the board. If the order is canceled in the POS, it's canceled in Carrot as well (except on Cova). Full details in Automatic Order Close Out.