FAQs
Answers to frequently asked questions.
3 articles
Troubleshooting Missing or Incorrect Products
How do I export my customer or reporting data
This will explain how you can export data such as rewards balances, customer information, and customer marketing preferences
Reports: Sales, Customers, Ecommerce, Marketing, and Rewards in One Place
A walkthrough of the Reports section in Carrot: what each report shows, how the filters work, how to drill into the customers behind any number, and how to export.
Still need help?
Message the Carrot support team. Tell us your store name and what you were trying to do, and we'll take it from there.